Frequently asked questions

Product Questions

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What is PalBot?

PalBot is a mobile smart robot camera that lets you see, talk, and move through your space remotely—perfect for couples, pet owners, and anyone who wants to stay connected from afar.

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What’s the difference between PalBot Lite, Classic, and Pro?

Each version offers unique features and pricing. The Lite is budget-friendly with solid essentials, the Classic balances value and function with night vision and patrol mode, and the Pro includes 2K video, AI noise-canceling audio, and customizable LED expressions.

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Can I talk and hear through PalBot?

Yes! All models include two-way voice communication so you can speak and listen in real-time through the app.

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Does PalBot work at night?

Yes, both Classic and Pro have night vision. The Pro has enhanced auto night vision for clearer footage in low light.

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Can PalBot track pets or people?

Yes! PalBot Lite and Pro both include motion tracking for pets or people, depending on the model.

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Is the app compatible with my phone?

PalBot works with both iOS and Android. Classic and Pro models support 2.4GHz & 5GHz Wi-Fi.

Frequently asked questions

Shipping Questions

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Where do you ship?

We ship worldwide! All orders include free shipping with tracking.

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How long does shipping take?

Orders are processed in 2–3 business days. Shipping usually takes 7–14 business days depending on your location.

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Do I get a tracking number?

Yes! Once your PalBot ships, you’ll receive a tracking link via email so you can follow it every step of the way.

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Can I change my shipping address after placing an order?

If your order hasn’t been processed yet, reach out to us ASAP and we’ll update it. Once it ships, we unfortunately can’t make changes.

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Will I have to pay customs or duties?

Some international orders may be subject to local customs or import duties, which are the responsibility of the customer.

Frequently asked questions

Returns & Refunds

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Can I cancel my order?

Orders can only be cancelled before they ship. Once in transit, they are final sale.

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Do you offer refunds?

We only offer refunds on defective products. Please contact us within 48 hours of delivery with proof of the issue.

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What if my PalBot arrives damaged?

If your PalBot is damaged on arrival, contact us immediately with proof and we’ll ship a replacement free of charge.

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Do you accept returns?

Due to the nature of our product and its use in private spaces, we do not accept returns unless the product is faulty.

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How do I start a refund or replacement request?

Email our support team at: info.palbot@gmail.com with your order number, photos (if applicable), and reason for the request. We’ll get back to you within 24–48 hours.

Frequently asked questions

30-Day Warranty

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Do you offer a warranty?

Yes! Every PalBot is backed by our 30-day risk-free warranty. If your unit has any defects in workmanship within the first 30 days of delivery, we’ll replace it free of charge.

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What does the 30-day warranty cover?

It covers any manufacturing or workmanship issues. If your PalBot isn’t functioning properly due to a defect, just reach out with proof and we’ll take care of the rest.

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How do I request a replacement under warranty?

Email us at: info.palbot@gmail.com with your order number, a description of the issue, and photos or video if possible. Our support team will review and arrange a replacement if it's a qualifying issue.

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Can I return my PalBot if I change my mind?

Because PalBots are intimate tech products used in personal spaces, we do not accept returns for buyer’s remorse. Only defective or faulty items qualify for replacement.

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